FAQ

Need more help? Please don't hesitate to call us: +31 (0) 174 671 414

Customer information

How do I become a customer?
What are the benefits of being a Noviflora customer?
Why can't I see prices for the product range?
What is the Hunter tool?
How do I keep up to date with Noviflora news?
How is transport arranged?
Which payment options does Noviflora offer?

Shopping

How can I filter in the webshop?
Why can't I buy from the full product range for the selected delivery data?
Why do I see more products at certain times than others?
How do I start a new order?
How do I place my order?
How can I adjust my placed order?
How can I reorder from my order history?
How do I know that my order has gone through?

Customer profile

I have a complaint/question. What should I do?
How can I access my profile?
How can I change my (login) data?
I forgot my password, what should I do?
Where can I find my previous orders?
How do I add products to my favourites?
What are price lists?